Round-the-Clock Revenue: Revolutionizing Sales with 24/7 Contact Centers
Regularly Scheduled Event
|Virtual Event
In "Round-the-Clock Revenue: Revolutionizing Sales with 24/7 Contact Centers," Matt Pierce will share transformative insights on establishing a 24/7 sales call center partner, covering technological, operational, and strategic aspects, guided by an interview with Steven Tedjamulia.
Time & Location
Regularly Scheduled Event
Virtual Event
About the event
Join us for an enlightening session at the Sales Innovation Summit, where Matt Pierce, a trailblazing Business Development Executive at Moneypenny - VoiceNation, will share his invaluable insights on establishing a 24/7 sales contact center partnership that transforms business operations and elevates customer service standards. In an engaging interview led by Steven Tedjamulia, Chief Editor of Social Lift, Matt will unfold the journey of setting up an around-the-clock sales call center, highlighting the challenges, strategies, and triumphs along the way. This session is tailored for sales leaders, entrepreneurs, and anyone keen on leveraging continuous customer engagement for unmatched business growth.
Key Discussion Points:- Blueprint for Success: Understanding the foundational steps to setting up a 24/7 sales call center, from conceptualization to execution.
- Technology at the Forefront: Exploring the essential tech stack and tools that empower seamless operations and exceptional customer interactions.
- Overcoming Challenges: Navigating the hurdles of round-the-clock operations, including staffing, training, and maintaining service quality.
- Strategic Sales and Customer Service Integration: How integrating sales and customer service functions can create a cohesive experience and drive revenue.
- Metrics That Matter: Identifying and tracking key performance indicators (KPIs) for continuous improvement and growth.
- Real-Life Impact: Sharing tangible outcomes and success stories from Moneypenny - VoiceNation's journey in revolutionizing customer engagement.
- Future Trends: Predicting the evolution of sales call centers and how businesses can stay ahead in a competitive landscape.
This session promises to be a treasure trove of knowledge for anyone looking to enhance their sales strategy and operational efficiency through the power of a 24/7 sales call center.