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Matt Pierce: Pioneering 24/7 Sales and Customer Support

Matt Pierce

Matt Pierce is a distinguished Business Development Executive at Moneypenny - VoiceNation, where he has made significant strides in establishing a 24/7 sales call center and enhancing communication infrastructures for better brand consistency. His career began with a strong foundation in software quality assurance at TestPro, where he developed critical skills in Agile methodologies and project management. Since joining Moneypenny in August 2023, Matt has been pivotal in expanding the brand's U.S. market presence, achieving remarkable success by exceeding sales and revenue targets significantly within his first six months. Known for his consultative sales approach, dedication to customer satisfaction, and ability to thrive in multifaceted, challenging environments, Matt leverages his extensive experience in sales and brand protection to deliver unparalleled service and value to his clients, proving himself to be an invaluable asset to his team and the broader business landscape.


In the rapidly evolving world of business development and customer support, Matt Pierce stands out as a visionary and an achiever. Currently serving as a Business Development Executive at Moneypenny - VoiceNation, Pierce has been instrumental in setting up a 24/7 sales call center, significantly enhancing communication infrastructure, and improving brand consistency for numerous businesses. His journey is one of determination, skillful innovation, and an unwavering commitment to excellence.


Background and Early Career


Matt's career trajectory is marked by a blend of rigorous education and diverse professional experiences. Prior to his current role, he embarked on a journey in the tech industry as a Software QA Engineer Intern at TestPro. Here, Pierce honed his skills in Agile methodologies, test planning, and product management. His engagement in daily SCRUM meetings and his proficiency with tools like Slack, Microsoft Teams, Jira, and Postman, laid a strong foundation for his future endeavors in business development and customer service.


Achievements at Moneypenny - VoiceNation

Since joining Moneypenny in August 2023, Pierce has played a pivotal role in expanding the brand's presence in the U.S. market. Notably, he was the first member of his department to venture into the U.S. market, setting a precedent with his innovative approach to sales and customer engagement. His responsibilities include consulting clients on brand consistency, managing incoming calls, live chats, and inquiries, thus allowing businesses to focus on their core activities - customer care.


Matt's achievements in this role are nothing short of remarkable. Within the first six months, he exceeded appointment targets by 166% and revenue targets by 109%, underscoring his exceptional ability to foster partnerships that enhance business processes and ROI. Furthermore, his initiative to build out internal sales training material demonstrates his commitment to not only achieving immediate sales goals but also to sustaining long-term growth and client satisfaction.


Personal Attributes and Approach


Matt Pierce is described as a highly driven individual who thrives on challenges and excels in multitasking and prioritization. His approach to work is characterized by a keen attention to detail and a consultative sales technique that prioritizes relationship-building over transactional interactions. This client-focused strategy has led to countless satisfied customers and a strong reputation for Moneypenny - VoiceNation in the competitive U.S. market.


His background in brand protection and sales, combined with a proactive learning attitude, enables him to quickly grasp and implement new concepts, making him an invaluable asset to his company. Pierce's success can also be attributed to his effective use of his education and experiences, applying them to deliver high-quality work and to continually enhance the services offered to clients.


Conclusion


Matt Pierce's journey is a testament to the power of innovative thinking, hard work, and a client-centered approach in the modern business landscape. As he continues to lead Moneypenny - VoiceNation's expansion in the U.S. market, his efforts not only contribute to the company's success but also redefine what is possible in sales and customer service. Pierce's story inspires aspiring business development professionals and sets a benchmark for excellence in the industry.



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