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Tue, Jun 18


Virtual Event

Product Innovation Summit: Enhancing B2B Customer Experience

Enhancing B2B Customer Experience: Strategies for Engagement and Retention

Product Innovation Summit: Enhancing B2B Customer Experience
Product Innovation Summit: Enhancing B2B Customer Experience

Time & Location

Jun 18, 2024, 10:00 AM – 3:00 PM MDT

Virtual Event

About the event

This summit is designed for professionals focused on elevating the customer experience in the B2B technology sector. It emphasizes creating meaningful customer engagements, improving user experience, and fostering long-term client relationships. Attendees will explore innovative approaches to customer service, user experience design, feedback analysis, and relationship management. The sessions offer a blend of practical advice, current research, and real-world examples, enabling participants to transform their customer engagement strategies effectively.

  1. Designing Intuitive User Experiences for B2B Products: Learn the principles of crafting user-friendly experiences specifically for B2B products. This session covers UX/UI design strategies, usability testing, and creating user-centric interfaces that facilitate seamless interactions for professional clients.
  2. Leveraging Customer Feedback for Continuous Improvement: Uncover the power of customer feedback in shaping product development and improving customer satisfaction. This session will teach methods for collecting, analyzing, and acting on feedback to refine products and services continually.
  3. Building Strong B2B Customer Relationships through Personalization: Dive into the tactics for personalizing customer interactions to strengthen relationships in the B2B sphere. Topics include customized communication, account-based marketing, and using customer data to tailor experiences and offers.
  4. Innovative Strategies for Customer Retention in Tech Businesses: This session focuses on creative strategies to retain customers in a competitive tech market. Learn about loyalty programs, engagement initiatives, and methods for measuring and enhancing customer lifetime value.
  5. Embracing Digital Channels for Enhanced Customer Service: Explore how digital channels can revolutionize customer service in B2B sectors. This session will cover the integration of AI chatbots, social media, and online support platforms to provide effective, timely, and accessible customer support.


  • 30 minutes

    Designing Intuitive User Experiences for B2B Products

    Virtual Event

  • 30 minutes

    Leveraging Customer Feedback for Continuous Improvement

    Virtual Event
3 more items available
Membership Offer
Buy a membership and get 100% off this event at checkout


  • Single Event Ticket

    Single Event Ticket for the Product Innovation Summit.




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